Who are we & how can you tell we are a legitimate retailer?

Body4Real.us/Body4Real.com is a long established internet only beauty products retailer. We are a highly ethical company dedicated to customer service and we try to make buying on-line a pleasant experience for everyone.

Question: How long have you been in business?

Answer: Body4Real.us is a wholly owned subsidiary of Body4Real.com (United Kingdom), which has been in business since 2001.

Question: How do I know that Body4Real.us/Body4Real.com is a legitimate web site?

Answer: We subscribe to the following independent identity verification services:

- Thawte 256 bit SSL Secure Site (Body4Real.us)
- Comodo Group ID Authority Web Site Authentication Service (Body4Real.com)
- Safebuy.org Trust UK Scheme (Body4Real.com)
- IMRG Internet Shopping is Safe (ISIS) Scheme (Body4Real.com)

These schemes are run by large well known organisations. Thawte is the second largest internet security company in the world. Comodo is the largest U.K internet security services company and Safebuy operates the government backed DTI "Trust UK" initiative. The IMRG (Interactive Retail in Media Group) established the widely adopted ISIS scheme and many major high street companies subscribe to their service. Both the Trust UK and ISIS schemes offer mediation services in the event of a dispute between buyer and seller.

In each case, check the beginning of the browser address bar to verify that the details are being supplied by a legitimate identity verification web site, i.e. Comodo's "http://www.Trustlogo.com" and Trust UK's "http://www.Safebuy.org.uk" web sites.

We also operate a call centre for taking telephone orders. If you feel uncomfortable ordering over the internet then call us on +44 870 446 0015 * (Monday - Friday 9:30am to 5:30pm GMT). Please note that Sales representatives (option 1) are unable to deal with customer service issues. Press option 2 for the Customer Service Department.

If you search Google, Yahoo, AOL, MSN, Lycos or any major search engine for "Body4Real", you will find hundreds of pages listed. We are very proud of our very extensive and highly ranked search engine listings!

Search engine listings will also show that we appear on numerous third party web sites, many of whom recommend our products. Check consumer review sites such as www.DooYoo.co.uk and Ciao.co.uk for reviews relating to products for which we are the sole distributors in the U.K.

On request, customers can pay through the secure PayPal system and we are listed in PayPal shops as a veified merchant with over one thousand (1000+) VERIFIED payments received. Simply type in "Body4Real.com" in the "Search Shops" text box, then click on the number in brackets to view our seller reputation.

Do a little research and you will soon realise that we can be found all over the internet and we are not some fake web site trying to steal your money! Scam sites usually exisit in isolation and have few or no external links.

As you can see from the above, we have gone to great lengths to provide verification that we are a legitimate web site. We hope this puts your mind at ease and instills enough confidence in you to place an order via our safe and totally secure web site.

Question: How can I contact you?

Answer: The best way to contact us is by using the on-line contact form on our web site. You will receive a reply within 24 hours on a working day.

In order to keep offering our customers the best service possible and the best deals around, it's important that we handle inquiries as quickly as possible. Generally, we can provide more extensive information via e-mail, while avoiding potentially long hold times on the phone.

If you need to contact us by telephone then you can call us on +44 870 446 0015 *. Select option 1 to talk to a sales representative or option 2 to leave a voicemail message for our customer service team. Please note that Sales representatives are unable to deal with customer service issues.

We hope you understand that due to fierce competition on the internet, we must keep our overheads to a bare minimum, allowing us to pass on savings directly to customers in the form of lower prices and better service!

* Calls to the U.K are dependent on the international call charges defined by your local telephone company.